Monday, August 15, 2011

The Contact Lens Saga

I am back to doing what I do best - ranting. This time you get to read about how to order contact lens that you will not get in time for your vacation

As I wrote in my last post, I am going on vacation next week. About six weeks ago, I realized that I was on my last pair of contact lens. I tried to order them online, but my contact lens prescription was too old. So I tried to setup an appointment to get fitted for contact lens and was told that I need to pay for an eye exam to do that. I was really angry about that because I had had an eye exam just eight months ago and I couldn't understand why I had to pay for one again. But I decided to let things slide and asked to make an appointment. The earliest appointment was a week away. I mentioned my upcoming vacation and said that the reason I am making the appointment was to get contact lenses before that. I was assured that my brand of contact lenses would definitely arrive before that. So I went for my appointment and met the doctor. She was really nice to me and I told her about my need to get contact lenses before my vacation. She gave me a trial lens and said that she would order another trial pair and another pair of the one she gave me so that I would be covered for my vacation and after coming back I could order a year supply of the one I liked best. I was wary about this, but agreed to go along because the trial she gave me was different from the one I used before and I was not sure if I wanted to order a box of them. I have astigmatism, so I know and understand that it takes time to order and get lenses for my prescription. But she assured me time and again that I would definitely get the lenses in time. When I didn't get a call from her office, I called them last week to ask about my trial pairs. The person who picked up my phone told me that she hadn't gotten it yet and had no information about when it would arrive. I was seething with anger, but I didn't want to create a scene and hung up politely. So this afternoon, I called them again to be told just just one pair of trial lenses were ordered for me (though the doctor told me she was ordering two). She said that that particular lens usually takes 2-3 weeks to come in and that I could probably expect them sometime next week! When I told her that there was to be another trial lens for me, she said she would put it in now and I would get that in 2-3 days. When I persisted and told her about my vacation and she said that I do have that one pair of trial lens that the doctor gave me the day of the exam and that will have to do.

Gentle readers who have been following the story so far, am I wrong in being angry at the situation? I feel like I have been blindsided here. When I called 1-800-CONTACTS they told me that if I took an eye exam at Walmart, they would get the prescription from them and I would get my lens in a week or 10 days tops. I wanted to support a local business and order the contact lens from the nice local doctor and this is the kind of thing I deal with. While talking to the doctor, I told her that I would be wearing my lens while snorkeling and I was worried that I would lose them in the water and so I wanted more than one pair to tide me over that week. I realize that the doctor's office is not responsible for the delays in getting the lens (unless they forgot to put the order in rightaway), but a little empathy would be nice. Or atleast not promise me 2 pairs of lenses when only one has been ordered. I am eligible for a free eye exam in a couple of months and I would have just waited instead of paying upwards of $100 for an eye exam and no contact lens. Next time I think I should just go the warehouse route and swallow my feelings about Walmart and just get my eyes tested there.

Updated : I got a call yesterday saying one of the trials had arrived. I was ecstatic. When I went to pick them up this afternoon the other one had come too. So this is what I had planned exactly. The only caveat is that, the lens that had taken longer to arrive (the ones that are supposed to match my prescription better) are expensive and they want it back if I don't decide to buy a box. Which means I can't wear them while snorkeling. I can deal with that :)

4 comments:

Jinguchakka said...

yeah, I understand the frustration. At times you even feel cheated when you realize they might have known all along that it would take more than whay they say.

btw, I got mine checked and two new pairs of glasses at Lawrence and Mayo. In fact that episode too has a germ of a blog post in it.
:-)

janani said...

The most annoying thing is, I did not want to try new lenses. I only wear contacts when I am going out for a special dinner or night out. So I was just ready to order a box of lenses. But nooo, they had to promise me free trials (that I didn't want) and not deliver on their promise. I feel like they don't respect me as a customer to actually try to deliver on their promise

janani said...

Btw here is what I've written and you've commented about Lawrence & Mayo in the past :)

http://jananisays.blogspot.com/2006/01/back.html

Jinguchakka said...

:-)